1. Overview

We aim for satisfaction, but refunds are subject to these conditions:

2. Eligible Refunds

• Service isn’t delivered in promised time
• No service start within 48 hours of full payment
• Duplicate payment made by mistake

3. Ineligible Refunds

• Services partially or fully completed
• Account bans linked to service use
• Change of mind after ordering

4. Request Procedure

To request a refund, email info@towa-xports.com within 7 days. Include your order ID and a brief explanation.

5. Processing Time

Refunds, if approved, are processed within 7–10 business days via your original payment method.